Wired Service
Industrial Network Post-Project Support & Maintenance
Keeping Your OT Network Running Reliably After Go-Live
Every network needs support after deployment. Once your operational technology (OT) network has been commissioned and handed over, Industrial Networking Solutions provides comprehensive post-project support to keep it running reliably, efficiently, and securely.
Post-project support ensures operational continuity for newly commissioned OT networks through rapid troubleshooting, firmware updates, and proactive maintenance. Our post-project support services help bridge the gap between installation and long-term operation. From troubleshooting and firmware updates to device replacement and sparing, INS delivers the technical expertise and rapid response you need to maintain uptime.
For organizations that want continuous monitoring and 24/7 lifecycle visibility, INS offers extended managed services through INS CARE, our program for proactive network management and maintenance
Immediate Support After Network Deployment
INS provides responsive technical support to help maintain network performance in line with design intent and operational expectations. Post-project support begins immediately after handover and covers troubleshooting, configuration adjustments, and firmware management.
Rapid Troubleshooting & Technical Assistance
When issues arise, our engineers provide fast, targeted diagnostics. Through remote access or on-site visits, we identify and resolve communication errors, device misconfigurations, and network faults. INS’s technical support team is staffed by OT specialists who understand industrial environments, helping you recover from disruptions quickly and reduce the likelihood of recurrence.
Firmware & Configuration Updates
As network devices evolve, so do their firmware and feature sets. INS provides post-project firmware management to help keep systems up to date and aligned with current security best practices. We apply vendor-approved firmware updates, configuration changes, and VLAN adjustments as needed, aligning your network with current cybersecurity and performance best practices.
On-Site Field Support
When a problem can’t be resolved remotely, INS dispatches certified field technicians to your facility. Our teams work within live industrial environments to troubleshoot and repair systems while minimizing downtime.
For continuous 24/7 monitoring, proactive fault detection, and SLA-based response, explore INS CARE and Custom Managed Services.
RMA & Advanced Sparing Process
Hardware failures shouldn’t mean downtime. INS maintains a structured return merchandise authorization (RMA) and sparing program designed for fast replacement and minimal disruption.
Lifecycle Documentation & Knowledge Transfer
Post-project support isn’t just about repairs. It’s about preserving the integrity of your network data and design. INS delivers complete documentation and knowledge transfer to prepare your operations team for ongoing management.
Our deliverables include:
- Final as-built network diagrams and updated topology maps
- Configuration backups and version control archives
- Change logs from commissioning through support activities
- Firmware and patch records
- Recommended maintenance intervals and escalation contacts
This documentation creates a permanent technical baseline, making future troubleshooting, audits, and network upgrades faster and more predictable.
Operational Training for Your Internal Team
INS supports your operations team by providing targeted training that helps them manage and maintain the network after deployment. Training sessions focus on practical tasks such as reviewing configuration archives, understanding topology maps, recognizing early warning signs in device behavior, and knowing when and how to escalate an issue.
This training gives plant personnel the confidence to handle day-to-day responsibilities while maintaining alignment with the design intent of the network.
Ready for proactive monitoring and enterprise-level reporting? To support organizations needing continuous visibility and alerting, INS CARE offers optional 24/7 monitoring and extended lifecycle management.
Why Partner with INS Beyond Commissioning
Post-project support is how we ensure the long-term success of deployed systems. INS combines deep technical expertise with decades of industrial experience. Our post-project support model is built around responsiveness, accountability, and continuity, so your network receives the same level of precision after startup as it did during design.
The INS Advantage
- 25+ Years of Experience: Trusted by manufacturers, utilities, and energy operators across North America.
- Proven OT Field Response Program: Trained technicians equipped for in-plant and remote service.
- End-to-End Continuity: Seamless transition from project delivery to managed operations.
- Connectivity Assurance: Partnered with Solve Networks for reliable cellular connectivity, backup SIMs, and network continuity solutions.
- Integrated Lifecycle Approach: Post-project support flows naturally into Lifecycle Management and INS CARE for ongoing monitoring and optimization.
By partnering with INS, you gain access to a single point of accountability, from design and deployment to long-term maintenance.
Post-Project vs. Managed Services: What’s the Difference?
Post-Project Support provides responsive technical help, updates, and replacement management immediately after commissioning. It’s ideal for facilities that need assistance stabilizing new systems or handling unexpected issues.
INS CARE builds on that coverage through continuous monitoring, fault alerts, and preventive maintenance designed to optimize performance and minimize downtime.
Together, they form a complete support lifecycle—from startup to steady-state operation.
Common Questions
Post-project support includes troubleshooting, firmware updates, on-site technical assistance, and RMA management to ensure your OT network remains stable and compliant after deployment.
If a device fails, INS provides a pre-configured spare or loaner, coordinates manufacturer warranty replacement, and restores configuration to minimize downtime.
INS CARE provides proactive monitoring, remote diagnostics, and SLA-based response for continuous uptime assurance. It’s the long-term managed layer that builds on post-project support.
Yes. INS routinely provides post-project technical support and maintenance for networks commissioned by other integrators, ensuring consistent performance and reliability.
Support continues through the warranty or service term of your project, with flexible options to transition into INS CARE managed services for long-term coverage.
Keep Your Network Performing at Its Best
Your network’s reliability shouldn’t end at commissioning. INS keeps it performing through dedicated post-project support, rapid RMA processes, and seamless managed service transitions.
Whether you need immediate technical assistance or long-term monitoring, our team is ready to help you maintain uptime and confidence in every connection. Transition smoothly from project delivery to ongoing reliability with INS.