How INS Transformed Connectivity for a Large Financial Institution
In an era where seamless digital operations are critical to business success, even a slight lag in connectivity can slow growth, frustrate customers, and strain operations. A large financial institution faced exactly this challenge when they approached INS.
Understanding the Challenge: Legacy Systems Holding Back Growth
Our customer had legacy landline circuits that were aging, slow, and unable to support the growing demands of modern banking. With hundreds of branches nationwide relying on consistent, high-speed connectivity, the stakes were high. Fiber offered a solution, but it was costly, slow to deploy, and impractical at scale for this application.
Enter INS: not just a technology provider, but a strategic partner. INS designed a full-service wireless solution that went beyond connectivity, integrating project management, installation, equipment, and ongoing support into a seamless, scalable package.
The result? A transformation of their branch network, delivering improved speed, savings, and a platform for future growth.
INS’s Solution: Full-Service, Fixed Wireless Access
Rather than simply supplying equipment, INS proposed a full-service fixed wireless access solution. This approach replaced aging wireline circuits while integrating project management, equipment staging, installation, and ongoing managed services into a single monthly service model with predictable billing.
INS’s model went beyond the technology itself. By wrapping equipment, maintenance, support, and logistics into one solution, this customer no longer had to juggle multiple vendors or manage day-to-day operational complexity. The bank gained a single point of contact and coordination, simplifying decision-making and enabling teams to focus on delivering customer value rather than managing connectivity.
Turning Connectivity Into a Competitive Advantage
The project’s scale was unprecedented for INS: 1,552 sites needed deployment within an 18-month window. To manage such a large-scale rollout, INS divided the project into strategic phases: site surveys, installation scheduling, equipment staging, and cutover.
Each phase built on the previous one, ensuring that lessons learned early in the process informed later steps. Coordination was critical. Site surveys had to be completed before installations, and cutovers had to be timed carefully to help minimize downtime in branches.
Despite the complexity, INS completed the project in 13 months—three months ahead of schedule—with a 98% SLA compliance rate (measured during the rollout period). Efficiency, precise project management, and team communication enabled them to receive a reliable, high-performing connectivity solution faster than expected.
Financial and Operational Impact
The benefits were immediate and measurable. By transitioning from their secondary wired circuits to the wireless solution, they achieved an estimated $7 million in annual savings. Beyond cost reductions, the deployment simplified operations, meaning our customer longer had to:
- manage multiple vendors,
- track complex installations,
- or deal with ongoing maintenance challenges.
Equally significant was the ongoing managed services component. Now, they operate on a platform where equipment, support, and maintenance are fully integrated. If an issue arises at any branch, INS can dispatch a technician per the support process to help minimize downtime and support service continuity. This proactive support extends beyond traditional helpdesk capabilities and is designed to help critical services remain online.
Unlocking Future Opportunities for Digital Transformation
The success of this deployment extended far beyond immediate cost savings. With a scalable wireless platform in place, they gained a foundation for future digital transformation initiatives. From in-branch digital signage to point-of-sale system upgrades, the solution enabled the bank to innovate and enhance customer experience.
INS’s solution also created opportunities for other projects within the organization. The bank now has a blueprint for replicating large-scale technology upgrades, demonstrating the value of pairing advanced connectivity solutions with strategic planning and end-to-end support.
INS as a Strategic Partner
From hardware integration to project management to post-deployment support, INS managed every moving piece to ensure seamless execution. This client-first approach gave our customer confidence that their operations would continue uninterrupted while empowering them to pursue growth initiatives.
Flexibility and adaptability were also crucial. INS had to navigate unexpected challenges, from site-specific constraints to shifting timelines, without compromising service quality. The team’s ability to remain nimble and solution-focused was central to the project’s success and highlighted INS’s capacity to handle complex, high-stakes deployments.
This connectivity transformation demonstrates what can be achieved when technology expertise meets strategic vision. INS didn’t just install equipment. The team planned, executed, and managed a project of unprecedented scale while delivering measurable cost savings, operational efficiency, and a platform for growth.
The project showcases INS’s standard for large-scale deployments: a full-service, client-centric approach that combines advanced technology, seamless project management, and proactive support. They now have the flexibility to innovate, expand, and enhance the customer experience across its branch network, all while maintaining reliability and reducing operational complexity.
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